Frequently asked questions

Each employee is allowed an unlimited number of screenings per month – you decide what is best for your company, we recommend no less than a weekly basis, but daily even better.

The screening process is a short, simple WhatsApp questionnaire that can be completed comfortably inside two (2) minutes

Employees can use any mobile device with WhatsApp installed to complete the questionnaire. No software or app is required to be installed, and WhatsApp has very high market penetration in South Africa.

You are welcome to use your own internal communication channels. For an additional cost (POA), Graylink can also assist with regular reminders to employees

WhatsApp offers end-to-end encryption of employee data. Only authorized management personnel receive access to employee responses

Screening questions have been developed based on guidelines issued by the National Department of Health and the National Institute of Communicable Diseases. Minor changes can be made to other questions based on your subscription package

No, implementation is managed by graylink on your behalf

Scheduled reports can be distributed daily, weekly or monthly to authorized personnel via email
 
Access to generate ad hoc reports can also be granted for authorised personnel as needed

Different types of reporting templates are available based on your subscription package

Yes, outside contractors can be catered for based on your subscription package

No, this is a risk management tool geared to help you provide a safe work environment for all employees.

For medical information, please visit the National Department of Health's WhatsApp service

Implementation can take as little as a week

No, subscription packages are offered on a month-to-month basis (30-day cancellation)

Using our technology means that employees can complete the screening tool easily and safely at home, before coming into the office and potentially exposing themselves or others to risk. Managers receive a daily collated report to accurately and timeously measure and mitigate risk